Arbitration Results Feedback Frequently Asked Questions

  1. What is the purpose of the arbitration results score? An arbitration results score gives you feedback on how you are doing as an indexer. If you have low scores, you can view what you entered and what the arbitrator changed it to. You may then recognize any issues or problems with your indexing and be able to correct the problems for future batches. Top
  2. How is the arbitration results score computed? After batches have been arbitrated, the system compares the entries you submitted with any changes made by an arbitrator. A count is made of how many changes occurred in a batch. An accuracy score, listed as a percentage, is calculated for each batch. The score displayed on the Arbitration Results tab is a compilation of all the scores from batches you have submitted and that have been arbitrated for the last 90 days. Top
  3. What arbitration results score should I be aiming for? The score displayed on the Arbitration Results tab is a compilation of all the scores from batches you have submitted and that have been arbitrated for the last 90 days. As you index more batches, the score will change. Due to the difficulties of indexing such a wide variety of records, there is no "right" or "perfect" accuracy result. The scores are not meant as a way to compete or compare yourself against others. Use the scores to help you understand your own indexing work. You now have information that you can use to review and improve your indexing. Top
  4. If the arbitration results score is low, how can I improve it? Review the batches you have submitted. If a batch has a low score, click the batch to open it, and review the information that you entered and the change the arbitrator made. Determine why the change was made. Some ways to improve your indexing are listed below.
    1. Review the project instructions and field helps before indexing a new project.
      • Read the project instructions when starting to index a new project. Project instructions list important features in a project, such as whether there are one or two pages in an image and the number of names or records to expect on an image.
      • Read the field help for each field. The instructions help you know how information should be indexed and when to gather information from a previous or next image.
    2. Understand how and when to add or remove records on an image.
      • For every image in a batch, determine how many records are on the image and whether or not you have the correct number of data entry lines to fill in the records for that image. While the system tries to send you the number of entry lines you need for each image, this often varies greatly, so you must review each image to make sure you are indexing all the records on the image. Not indexing all the records on an image is the main reason that batches are sent back to be redone. When a batch is sent back to be redone, all the work is discarded, and someone else must index the batch over again.
      • If there are not enough data entry lines, you can add an extra record line. To learn how to add a record line, see "Add a Record" in the help.
      • You can also remove extra record lines, if they are not needed. To learn how to remove an extra record, see "Delete a Record" in the help.
    3. Learn how to interpret difficult handwriting.
      • Use the lookup lists to help decipher names that are hard to read.
      • See the tips in Help for interpreting difficult handwriting, such as looking through the document to compare similar letters. Reading old handwriting becomes easier the more you work with it, so do not get discouraged.
      • If you need more samples of the handwriting to review, view the previous or next image, or download a few batches at a time from the same project.
      • You may also find the Handwriting Help button helpful. This button displays a chart of how different letters may have been written.
      • Review the links to handwriting resources on the Resource Guide page. To view the Resource Guide page, on, click the Help tab.
    4. Learn about the basic indexing guidelines. Review the basic indexing guidelines in the help. These are guidelines that apply to all projects. They may or may not also appear in the project instructions and field help. They include how to index:
      • Unreadable information
      • Corrected or crossed out information
      • Punctuation
      • Names and place-names
      • Dates and ages
      • Blank fields
    5. Do not index information that was not included on the original record. Do not assume a missing gender, surname, or place-name, and do not expand an abbreviated name unless directed to do so.
    6. Do index all the information included on the document that there are fields for, even if it is not marked as required. While required fields contain essential information, nonrequired fields are also important and should be filled out when the information is available on the image.
    7. Check the project updates when you have questions that are not answered in the instructions.
      • Project updates are added after a project is released. The updates answer questions that come up during the indexing of a project. On the indexing page, click the Help menu, and select Ask a Question. Search by the project name to find the project updates.
      • Your help in updating project information is greatly appreciated. If you have a question that is not answered in the field help, project instructions, or project updates, contact FamilySearch support. They can then add new information to the project updates which will benefit other indexers.
    8. Look for a second page on the image. Sometimes there are two pages included in an image. When zoomed in, a second page can be easily missed. Check to see if there are more names to index to the right or below the page in the image. To check for another page:
      • Change the zoom to 25% or less.
      • Use the Image Navigation tab.
      • Scroll all the way over to the right and down.
    9. Become involved in the indexing community.
      • Indexers discuss projects on Facebook. You can become a fan of FamilySearch indexing and join in project discussions. You may learn a lot from others who are experienced indexers. Your contributions could also help newer indexers gain more insights and experience.
      • You may also find discussions about indexing projects on FamilySearch forums. To access the forums, in the help, see "Finding Answers in Forums."
    10. Contact FamilySearch Support when you can't find the answer to a question. On the indexing page, click the Help menu, and select Contact Support. Contact your local administrator or FamilySearch Support for questions you have while you are indexing.
  5. Can I review my work and see what the arbitrator chose? To review your work, do the following:
    • On the Arbitration Results page, click Review Batches.
    • Click a batch to view the information that you entered and the change the arbitrator made.
    • Click Next Change to view each change within a batch.
    • When you are finished, close the browser window.
  6. What do I do if I don't agree with the arbitrator? If you feel that what you originally entered is correct and the arbitrator made a mistake, do the following:
    • In the Feedback column, click Feedback.
    • On the Feedback window, click Please Review.
    • If you have a question, click the e-mail support link, and send an e-mail to FamilySearch Support with your question.
    • Click Close.
  7. Does anyone else see my score? Other indexers, arbitrators, stake indexing directors, or group administrators do not see others' scores. Administrative staff with FamilySearch use the arbitration results for analysis purposes only. Top